What about payment security? Is it safe to use my card online?
Protecting your order information is important to us. We use the industry standard Secure Sockets Layer (SSL) technology to protect the security of your online order information. SSL encryption is a method by which information is encrypted while being transmitted over the Internet.
What are the shipping options?
We provide free premium worldwide shipping on all orders!
Do you ship worldwide?
Yes, we do. If your country is not listed, please feel free to contact us.
When will I receive my order?
You can expect your order to arrive between 2 to 4 weeks after an order has been placed.
COVID19: All shipping companies are facing transit delays for COVID-19. Delivery may take longer time than usual. Thank you for understanding and sorry for the inconvenience.
Do you offer wholesale pricing?
Yes, we do offer discounts to customers who buy in bulk. For more information you can contact us via firstname.lastname@example.org
Do you have local stores?
In order to keep our prices low, we currently sell online only.
How do I change/cancel an order I’ve already placed?
Please contact our Support Team immediately if you would like to change the shipping address or cancel your order.
Please note! Part of the orders are shipped right after placement and cannot be changed/cancelled if the order was already shipped to the location.
What about additional taxes, duties, etc. that I have to pay?
Our prices are final - no extra fees. What you see is what you pay. Please notice that we are not responsible for any local taxes or customs fee that would be imposed by your country.
What do I do if I never received my order?
If you never received your item contact us immediately.
Can I exchange or return my order?
We want our customers to be 100% satisfied with any order. If you would like to cancel your order within 30 days after receiving your items you may contact us via email@example.com.
Please note that all returns should match our return & refund policy which can be found here.
How do I contact your company if my question isn’t answered here?
we are always here for you! you can contact us anytime by using the contact page here or by emailing us to firstname.lastname@example.org